TAKEALOTCOM Shipping Policy
Effective Date: January 1, 2024
1. Shipping Destinations
We ship worldwide! All orders are processed from our Cleveland, OH warehouse. Restrictions may apply for certain countries due to customs regulations or product size.
2. Shipping Fees
Shipping costs are calculated based on your order subtotal (before taxes):
| Order Value | Shipping Fee |
|---|---|
1.00 – 29.99 |
$10.00 USD |
30.00 – 58.99 |
$5.00 USD |
| $59.00+ | FREE |
3. Delivery Timeframes
- US Orders: 3–7 business days
- International Orders: 10–25 business days (varies by destination/customs)
Processing time: 1–3 business days before shipment.
4. Important Notes
- Oversized Items: Furniture/large hardware may incur additional fees. We’ll contact you for approval before charging.
- Duties & Taxes: International customers are responsible for all customs fees (not included in your order total).
- Address Accuracy: Double-check your shipping address! We’re not liable for lost packages due to incorrect addresses.
5. Track Your Order
After shipment, you’ll receive a tracking number via email. Use it on our website or the carrier’s portal for real-time updates.
6. Returns & Lost Packages
- Lost in transit? Contact us within 30 days: [email protected] or 216-224-3337.
- Return policy applies separately (see our [Return Policy]).
7. Contact Us
Questions? Reach our logistics team:
lilopetstore.com
1200 Sumner Avenue, Cleveland, OH 44115-2851
Phone: 216-224-3336
Fax: 216-224-0115
✉️ Email: [email protected]
