Privacy Policy

Effective Date: January 1, 2024

1. Introduction

lilopetstore.com ("we," "us," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal data of visitors to our website , our customers, and other individuals globally. We operate as an online retailer specializing in hardware, furniture, and household goods.

By accessing or using our website, services, or providing us with your information, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information to operate effectively and provide you with a seamless shopping experience:

Personal Information You Provide: This may include your name, email address, billing/shipping address(es), phone number, payment information, account credentials, and communications with our support team.
Order Information: Details of purchases, returns, payment methods, and transaction history.
Automatically Collected Information: When you visit our website, we collect data sent by your browser or device, such as your IP address, browser type, operating system, referring URLs, pages visited, device information, and browsing behavior. We use cookies and similar tracking technologies (see Section 5) for this purpose.
Information from Third Parties: We may receive information about you from payment processors, fraud detection services, shipping carriers, and marketing partners, consistent with applicable laws and this policy.

3. How We Use Your Information

We use your information for various business purposes, including:

Processing Orders & Services: To fulfill your orders, process payments, arrange shipping, handle returns, and provide customer support.
Website Functionality & Improvement: To operate, maintain, secure, analyze, and improve our website, services, and business operations (e.g., troubleshooting, testing, research, product development).
Communication: To send you important transactional messages (order confirmations, shipping updates), respond to your inquiries, and, with your consent, send promotional emails or newsletters about our products and offers. You can opt-out of marketing communications anytime.
Personalization: To personalize your experience on our website, such as providing relevant product recommendations and content based on your preferences and browsing history.
Security & Fraud Prevention: To protect against, identify, investigate, and prevent fraud, unauthorized transactions, claims, and other liabilities, and to comply with applicable laws and regulations.
Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

We share your personal information only in the following ways:

Service Providers: With trusted third-party companies and individuals who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, advertising, data analysis, website hosting, IT and security services, and customer support. These providers are contractually obligated to protect your data and use it solely for the services we've engaged them for.
Legal Requirements: When required by law, regulation, legal process, government request, or to protect the rights, property, or safety of TAKEALOTCOM, our customers, employees, or others (e.g., fraud investigation, enforcing our Terms of Service).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company (the acquiring company will be bound by the terms of this Privacy Policy).
With Your Consent: We will share your personal information with third parties when you explicitly give us consent to do so.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to:

Remember items in your shopping cart.
Understand website usage and visitor behavior to improve our site and services.
Personalize your experience and display targeted advertising on our site and elsewhere online based on your interactions.
Measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings or our website's cookie consent banner (if implemented). Note that disabling some cookies may impact site functionality.

6. International Data Transfers

As a global company targeting customers worldwide, your personal information may be processed and stored outside your country of residence, including in the United States. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards (such as standard contractual clauses approved by relevant authorities) to protect your data.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the security and confidentiality of your personal information against accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We strive to protect your information but cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16 (or the minimum age as defined by applicable law in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it. If you believe we have collected data from a child, please contact us.

9. Your Rights & Choices (Subject to Applicable Law)

Depending on your location (e.g., under GDPR, CCPA/CPRA, etc.), you may have certain rights regarding your personal information, such as:

Accessing, correcting, or updating your personal information.
Requesting deletion of your personal information.
Restricting or objecting to the processing of your data.
Data portability.
Opting out of marketing communications (via the "unsubscribe" link in emails).
Withdrawing consent (if processing was based on consent).
Lodging a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to your request consistent with applicable laws.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and its purpose. For example, transaction data is retained for legal and accounting reasons even after you close your account. Inactive accounts may be purged according to our data retention schedule.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of significant changes by posting the revised policy on our website with an updated "Effective Date," and, where required by law, by other means.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

lilopetstore.com
Attn: Data Protection Officer / Privacy Inquiries
1300 Sumner Avenue
Cleveland, OH 44115-2851
Phone: 216-224-3336
Email: [email protected]