TERMS OF USE
Effective Date: January 1, 2024
1. Acceptance of Terms
By accessing or using the website, services, mobile applications, or other platforms (collectively, the "Services") operated by lilopetstore.com ("we," "us," or "our"), you agree to comply with and be bound by these Terms of Use. If you do not agree, do not use our Services.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using our website, you represent compliance with this requirement.
3. Services Description
lilopetstore.com is an online retailer specializing in:
- Hardware & Tools
- Furniture (Home, Office, Outdoor)
- Household & Living Essentials
Products are sold worldwide subject to shipping restrictions. All product descriptions, images, and prices are subject to change without notice.
4. User Accounts
To place orders, you must create an account. You agree to:
- Provide accurate and current information
- Maintain password confidentiality
- Notify us immediately of unauthorized use
5. Orders & Payment
- Payment Methods: We accept major credit cards and other approved online payment methods.
- Sales Tax: Applicable taxes will be added to orders as required by law.
- Order Confirmation: Orders are not binding until we confirm acceptance via email.
6. Shipping & Returns
- Global Shipping: We ship worldwide, though delivery times and fees vary by destination.
- Returns: See our separate [Return Policy] for eligibility, timeframes, and procedures.
- Risk of Loss: Products become your responsibility upon delivery.
7. User Conduct Restrictions
You agree NOT to:
- Use our Services for illegal purposes
- Resell or exploit products for commercial use without authorization
- Introduce malware or interfere with site functionality
- Infringe on intellectual property rights
8. Intellectual Property
All content (logos, text, graphics) on our Services is owned or licensed by lilopetstore.com. Unauthorized use violates these Terms and applicable laws.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS." We disclaim all warranties, including:
- Product suitability or fitness for a particular purpose
- Uninterrupted or error-free service
- Accuracy of product descriptions or images
10. Limitation of Liability
lilopetstore.com AND ITS 36 EMPLOYEES SHALL NOT BE LIABLE FOR:
- Indirect, incidental, or consequential damages
- Losses exceeding the amount paid for the relevant product(s)
- Issues arising from third-party services (e.g., payment processors, shipping carriers)
11. Dispute Resolution & Governing Law
- Governing Law: These Terms are governed by the laws of Ohio, USA, without regard to conflict-of-law principles.
- Disputes: Claims will be resolved through binding arbitration in Cleveland, OH. Class actions are waived.
12. International Users
By using our Services outside the United States, you:
- Consent to data processing in the U.S.
- Agree to comply with all local laws regarding online conduct
13. Termination
We may suspend or terminate your account for violations of these Terms, effective immediately without notice.
14. Policy Updates
We may update these Terms at any time. Continued use after changes constitutes acceptance. The "Effective Date" at the top indicates the latest revision.
15. Contact Us
For questions about these Terms, contact:
1200 Sumner Avenue
Cleveland, OH 44115-2851
Phone: 216-224-3337
Fax: 216-224-0115
Email: [email protected].
